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Part VI Remedies, 19 Accessing Compensation: »

Lucy Walker
From: McMeel and Virgo On Financial Advice and Financial Products (3rd Edition)
Edited By: Gerard McMeel, John Virgo
This chapter discusses the rules and procedures involved in claiming compensation for mis-selling of regulated products. It covers complaints handling, alternative dispute resolution, independent expert determinations, mediation, the Financial Ombudsman Service, the Financial Services Compensation Scheme, consumer redress schemes, and court proceedings.