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, &  (20180322). Part IX Legal and Conduct Risk Management, 31 Metrics in Conduct Risk and Reputation Management: Predictions and Perception. In  (Ed.), Legal and Conduct Risk in the Financial Markets. : Oxford University Press,. Retrieved 20 May. 2019, from https://olrl.ouplaw.com/view/10.1093/law/9780198749271.001.0001/law-9780198749271-chapter-32.